Microsoft is developing an AI chatbot for Xbox support.
Microsoft is crafting an AI chatbot to aid Xbox users with support issues and handle customer queries. This feature links to support materials and can manage video game refund processes. This initiative is a segment of Microsoft’s broader strategy to integrate AI into its gaming services, which extends to creating AI-drawn images and non-player characters.
The tech giant is also looking at AI-driven “Copilots” for safety and content moderation roles. The long-term aim for the company involves folding AI into the “Xbox Everywhere” concept, potentially incorporating it into future Xbox versions. This could significantly change how players interact with the service and improve their overall experience.
Read more: The Verge